Friday, December 16, 2005
Sheraton New York Hotels: Sheraton New York Hotel & Towers - Hotel Rooms at sheraton.com
I enjoyed trashing the Hilton Hotel in Guam in a recent column, so I thought I would share an additional hotel experience that I so far have only shared with the hotel. The Sheraton New York Hotel & Towers did not care much when I sent them a complaint, though I got a brief apology from someone at their customer center. However, they did not do anything to remedy the situation, so I will post the email that I sent them. I stayed at the New York Sheraton in September, 2004, thus my review is not that recent. But, anyway, soon potential visitors to the hotel will be able to find my review when they search google for a review of the Sheraton:
"I stayed at Sheraton Towers in New York last weekend, and had a remarkable check-in experience. First, I tried to get a key just before 8 PM on Saturday, but after 15 minutes in line I gave up due to an appointment. Therefore, I asked to have my luggage stored (for a fee) and was ensured that I could check-in and collect my luggage 24 hours a day. When returning around 3 AM, I checked in and was told to ask the bell captain for my luggage.
(From this point in the email, I changed the verbe tense from past to present, a very potent literary tool that has a powerful effect on the reader... Ok, I just made that up.)
The bell captain is not there, and the reception lady asks me to wait. That I do, for about 15 minutes, when the reception lady says I can wait in my room and that she will send him up. Entering my hotel room, I am astounded to discover an office and a bar, but no bed! As I had a couple of drinks that evening, I search the entire room for any secret rooms or compartments that might store a bed. Perplexed, I return to the reception, and tell the lady the there is no bed in my room. "There is no bed in your room?", she asks, and disappears into the back room. After returning, she lets me know that my room was part of a suite, thus a mistake had been made. She gives me a new key, and again ensures that the bell captain will come shortly. Finally he does, and I was finally able to go to bed, one hour after attempting to check in for the second time.
When I on Monday attempted to check out of room 3636, it soon turned out that I had been registered in room 3638 while actually staying in room 3636. Hopefully, I will never have to check into Sheraton again.
However, please confirm that you have registered frequent flyer number xxxxxxxx under my name. Since about everything you did for me was incorrect, I want to ensure that at least I get mileage for my trouble.
On a positive note, you have fabulous beds".
I never ended up getting any mileage from Sheraton, probably my room charge was too low.
I enjoyed trashing the Hilton Hotel in Guam in a recent column, so I thought I would share an additional hotel experience that I so far have only shared with the hotel. The Sheraton New York Hotel & Towers did not care much when I sent them a complaint, though I got a brief apology from someone at their customer center. However, they did not do anything to remedy the situation, so I will post the email that I sent them. I stayed at the New York Sheraton in September, 2004, thus my review is not that recent. But, anyway, soon potential visitors to the hotel will be able to find my review when they search google for a review of the Sheraton:
"I stayed at Sheraton Towers in New York last weekend, and had a remarkable check-in experience. First, I tried to get a key just before 8 PM on Saturday, but after 15 minutes in line I gave up due to an appointment. Therefore, I asked to have my luggage stored (for a fee) and was ensured that I could check-in and collect my luggage 24 hours a day. When returning around 3 AM, I checked in and was told to ask the bell captain for my luggage.
(From this point in the email, I changed the verbe tense from past to present, a very potent literary tool that has a powerful effect on the reader... Ok, I just made that up.)
The bell captain is not there, and the reception lady asks me to wait. That I do, for about 15 minutes, when the reception lady says I can wait in my room and that she will send him up. Entering my hotel room, I am astounded to discover an office and a bar, but no bed! As I had a couple of drinks that evening, I search the entire room for any secret rooms or compartments that might store a bed. Perplexed, I return to the reception, and tell the lady the there is no bed in my room. "There is no bed in your room?", she asks, and disappears into the back room. After returning, she lets me know that my room was part of a suite, thus a mistake had been made. She gives me a new key, and again ensures that the bell captain will come shortly. Finally he does, and I was finally able to go to bed, one hour after attempting to check in for the second time.
When I on Monday attempted to check out of room 3636, it soon turned out that I had been registered in room 3638 while actually staying in room 3636. Hopefully, I will never have to check into Sheraton again.
However, please confirm that you have registered frequent flyer number xxxxxxxx under my name. Since about everything you did for me was incorrect, I want to ensure that at least I get mileage for my trouble.
On a positive note, you have fabulous beds".
I never ended up getting any mileage from Sheraton, probably my room charge was too low.
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